Customer Service

We work with a global print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@printful.com .

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@printful.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock.

Yes, there are discounts for bulk orders! Almost all of our products are eligible for bulk discounts. The minimum order quantity to be eligible for a bulk discount is 25 items and the discount is applied automatically at checkout. The % off depends on the product and the amount you order—the bigger the order, the greater the discount. 

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Read our Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Yes, we offer free shipping for large domestic orders. For orders $500 USD or more, enter the code FREESHIPPING at checkout.

For orders over $500 in other currencies

All currencies equal the same amount according to the exchange rate.

• If you use USD as a currency, enter the code FREESHIPPING to get free shipping for orders over USD 500.
  
• If you use CAD as a currency, enter the code FREESHIPCAN to get free shipping for orders over CAD 700.
  
• If you use GBP as a currency, enter the code FREESHIPGBP to get free shipping for orders over GBP 400. 
  
• If you use EURO as a currency, enter the code FREESHIPEUR to get free shipping for orders over EUR 500. 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

We work with an on-demand order fulfillment company with facilities worldwide!

Shipping rates can vary depending on your region and are calculated at checkout.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please do the following first:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, send and email to support@printful.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We only offer refunds for damaged or mislabeled products. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@printful.com.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must submit a claim and express their desire to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the return address facility. You will be liable for reshipment costs when you provide an updated address.

Shipments that go unclaimed are returned to the return address facility and you will be liable for the cost of a reshipment.

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore our global fulfillment partner reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.